At SimpleTux we stand behind our tuxedos and level of service. If you are not satisfied with your experience with us, we will gladly refund 100% of your rental price. It is our goal to do everything possible to make sure you love the styles, fit and customer service that we provide.
To qualify for our money-back guarantee we first ask that you try on your tuxedo immediately upon receipt. You will receive the tuxedo 4-5 days prior to your event date. In the rare case where an alteration or replacement item is necessary, it must be reported to Customer Support (via email, chat or phone) within 24 hours of your tuxedo delivery. We do this to ensure that your free replacement item will be delivered in time for your event. If, after receiving the replacement item, you are still unsatisfied, just send the tuxedo back to us prior to your event date, and we will refund your rental price in full.
Any other requests for refund, without allowing us proper opportunity to remediate, will require a 25% Cleaning and Restocking Fee. We appreciate your business, and making sure you look good and feel great is our number one priority.